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Delivery/Store Pick Up Information

Delivery

We deliver products Australia wide using Australia Post and couriers.

We pick and pack orders on a daily basis during no peak periods so orders are typically dispatched within 2-3 business days depending on the time the order was placed. Shipping times are estimated at between 3-10 business days depending on your location within Australia Deliveries in Australia are to be made to physical addresses or PO Boxes where possible.

If delivery is unable to be completed at the nominated address, parcel will be returned to an Australia Post Office or other depot for collection. Home delivery is not guaranteed.

Some larger items may be sent in the original carton that may picture or describe the item enclosed. Please be mindful of this if delivery is to be received by someone other than yourself. As we are a Bricks and Mortar store that sells to walk in customers, some items may be price marked with the retail price ticket.

International shipping is not currently available via our online store. If you are seeking international delivery please call our store to enquire if these arrangements can be made.

We note that Express Post is offered, this is not an overnight service. Please be aware that Express Post is still subject to our despatch time frames. However, we do treat Express as priority and aim to have your parcel despatched earlier if possible.

Shipping method costs and times are influenced by the size and weight of the product and your location.

In the event of a significant error in shipping or total calculations, we will contact you to advise of correct charges or cancel the order and issue a refund if necessary.

Non Bulky Items - exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Bulky Items - Shipping costs for bulky items are not calculated in the shopping cart. Our store will be notified of your order, prior to your order being finalised you will be contact and advised of the shipping requirements and costs for your order. Your order can then be finalised at that time.

Delivery time frames
Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please note you are unable to allocate a preferred time for delivery as the courier company cannot deliver within allocated time frames.

1.1. Late Deliveries

We are not held responsible for late arrival due to unforeseen circumstances. Our carriers will always try to arrive on time. You will be given a tracking ID that will allow you to track your item throughout it's arrival.

1.2. Refund or Replacement
Refunds or replacements may only take place once an item is declared 'lost in transit'. In accordance with our courier's guidelines, items will be only be declared as 'lost in transit' if the item cannot be located within 25 working days after an investigation has been opened by our freight agent.

Door to Door Delivery
Our delivery service may vary among carriers. Since most carriers deliver to the curb side immediately adjacent to their vehicle, it may be necessary for you to assist or move merchandise into your home, this is especially relevant if you live in a block of flats as carriers will only deliver to the ground floor entrance.

Be sure to provide one or two phone numbers in case the carrier needs to notify you to arrange delivery. All deliveries are made from Monday to Friday, 9:00am - 5:00pm. Our carriers are unable to give specific times for delivery.

2.1. Front Entrance Delivery
Deliveries are strictly door-to-door services; the courier will deliver to your front door location or to an accessible ground-floor entrance. Couriers are not obligated to enter any premises or homes and will enter at your discretion.

2.2. Non Ground Floor Deliveries and Steps
Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier's discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

2.3. No-one Home
If the courier arrives with your goods after pre-arrangement and no-one is present to receive them and an 'Authority to Leave Unattended*' note has not been left they will return the freight back to the courier's depot. A calling card will be left at the premises for you to arrange the redelivery or collection. In this case you will be liable for the re-delivery charges. If the order is subsequently cancelled and returned to the supplier, you will be liable for all carriage charges as well as a 15% restocking fee.

*please note that we do not recommend authority to leave unattended and the courier may also wish to decline the request as all our deliveries require a signature on delivery.

Large items (over 40kg)
Due to Australian Occupational Health and Safety regulations someone must assist the driver with unloading the item if it is too heavy to be moved by one person. If no one is available to assist, a tail gate truck will be required to unload the item. The tail gate service may incur an additional charge. Please contact us via email or phone if this is required.

Drop Shipped Items (Direct from supplier)
Some items may be shipped directly from a supplier. These items may have a 48 hour dispatch time, and can be expected to have a delivery time of 3 to 10 days depending on delivery destination.

Will Not Fit
If it is found that the product 'will not fit' through/around any doors/stairwells etc. and the product is subsequently returned, you are responsible for all outward and return carriage costs and a 15% restocking fee is applicable.

Short Deliveries and Damage to Packaging
You are responsible for counting the number of cartons you receive and ensuring that this amount matches the amount on the carrier's delivery note. If this amount does not match what you have received, you must note the number of cartons you received on the carrier's delivery note.

Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note (if applicable). If the item has been damaged you are required to put a ticket through our support center with a description of the damage and photos attached. The support team will contact you within 48 hours.

Short deliveries and damage to packaging must be reported to Toyriffic within 2 working days of signing. Neither Toyriffic nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.


Store Pick Up

Collections can only be made within our trading hours after the email confirmation has been sent.

Location

Unit 2/343

New England Highway

Rutherford NSW 2320

Or 

Shop 5/159 John Street

Singleton NSW 2330

 

Opening Hours

Monday to Friday: 9:00am - 5:30pm

Saturday: 9:00am - 5:00pm

Sunday: 10:00am - 4:00pm

 

If you wish to pick up your item, you must nominate Pick-up on the checkout page while confirming your order.

Please make sure your vehicle is of suitable capacity for your purchased item(s). For safety reasons, we cannot force products that cannot physically fit in your vehicle. Please check the dimensions of the product by calling the store before picking them up.

Payment needs to be completed prior to collection. Once the order has been paid, processed and picked you will receive an email to the nominated email address informing you that your order is ready for collection. (Please do not come prior to receiving your collection email)

Please bring photo identification and proof of purchase when picking up your item.